We're here to help you get the most out of Apex Life.
For any questions, issues, or feedback, reach out to our support team directly:
Email: [email protected]
We typically respond within 24 hours on business days.
Apex Life pulls data from your connected integrations (Apple Health, Garmin, Strava, and more) and uses AI to calculate scores across six life domains: Sleep, Exercise, Nutrition, Work, Fun, and Body. Scores range from 0–100 and are updated daily based on your latest data.
Yes. All data is stored securely in Firebase with encryption at rest and in transit. We never sell your personal data. See our Privacy Policy for full details.
Two ways, and neither one asks for your bank login. Add accounts and balances yourself under Wealth, or import a statement — PDF, photo, or CSV — under Settings > Financial Documents and Apex parses it for you. Both feed the same coaching, spending analysis and budget.
Statement import is usually the faster route for a first set-up: one checking and one credit card statement is enough for Apex to work out your bills, paydays and a daily safe-to-spend number. See the next question.
Available on all paid plans. Go to Settings > Financial Documents in the app and tap Upload. Drop in any of: bank or brokerage statements, 401(k) / HSA / pension statements, 1099s, W-2s, K-1s, or credit card statements. Supported formats: PDF, PNG / JPG / HEIC photos, DOCX, XLSX, CSV. Apex's AI parses each document, you confirm the extracted data, and the numbers feed straight into your coaching context. Monthly limits: Standard 20, Pro 60, Elite 200.
Apex Life connects to 20+ services including Apple Health, Garmin, Strava, Oura, WHOOP, Withings, Google Calendar, Todoist, Slack, GitHub, Spotify, SmartThings, Home Assistant, and more. Visit the Ecosystem tab in the app for the full list.
Yes. Apex Life includes a companion Apple Watch app with complications that display your current domain scores. The Watch app syncs with the iPhone app via WatchConnectivity for quick-glance access to your daily scores and coaching nudges.
Subscriptions are managed through Apple. Go to Settings > Apple ID > Subscriptions on your iPhone, find Apex Life, and tap Cancel Subscription. You'll continue to have access until the end of your current billing period.
Yes. You can request account deletion by emailing [email protected]. We will delete your account and all associated data within 30 days. You can also disconnect individual integrations at any time from the Ecosystem tab.
No. Apex Life is a wellness and lifestyle optimization tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making changes to your health routine.
Make sure you've granted Apex Life permission to access Apple Health data. Go to Settings > Health > Data Access & Devices > Apex Life and ensure all categories are enabled. Then pull down to refresh on the Dashboard.
AI coaching requires an active internet connection. Check your connection and try again. If the issue persists, try closing and reopening the app. If the problem continues, please contact us.